Do you accept returns or refunds?
Any defects will be replaced as long as we have reasonable evidence such as a photo sent by email to email@example.com
All Sistaco LED lights have a warranty of 1 year. Please note that this warranty is for factory defects and is not valid if the product has any damage to it. You must supply an original receipt for proof of purchase.
I made an error when entering my details at checkout.
Our fulfillment processes are automated and we do not have control how quickly an order goes through dispatch which makes it challenging for us to make changes in your details or in your order.
However, we suggest that you let us know anyway and we will do our best to make the necessary changes for you (but there is no guarantee).
Please be advised that we are not liable for orders delivered to a wrong address if incorrect details are entered at checkout.
Every effort is made to ensure that all our product imagery is an accurate representation of the colour you will receive. Our photography is professional to ensure accurate images, however, your computer may make the colours vary slightly due to colour/resolution settings. We cannot accept any responsibility for any variation.
Are Sistaco Nail powders just the same as SNS or Dipping Powder?
SNS or Dipping powder, is basically Coloured Acrylic powder.Infact the base ingredients are the same as ‘Crazy Glue’ Sistaco Powders are a true powder that is Mineral based.
How much product does one Sistaco bottle hold?
Our nail bottles are filled by machine and hold 15ml (as opposed to the usual 10ml) and will last on average 20+ full manicures or pedicures! In the rare chance of faulty machinery, Sistaco does not accept any responsibility for slight error in the quantity filled.
How much powder does our nail powder containers hold?
Our gorgeous nail powder containers hold between 1 and 3 gms of powder and the amount the powder container will look to be filled will depend on how fine the pigment size of the mineral powder inside. Sistaco’s fabulous colours are often mixed and weighed by hand and every effort is made to ensure that the exact gram weight is as required. Sistaco accepts no responsibility if on the rare occasion this varies slightly.
Are your products Vegan and Cruelty Free?
Sistaco was founded by owners that are practicing Vegans and also contribute and are involved with Animal Charities. As a brand we would never advocate the use of any animal in testing of any product that we produce. So the simple answer is ‘They sure are’!
Allergies and Reactions – The facts!
Almost any substance, natural or man-made can cause a reaction to somebody, somewhere. Everybody is different and you could find that you have a reaction to something that thousands of others would use without any problem. Some people are allergic to wheat for example and others are not. Sistaco nail products are designed for the nail plate and not for the skin. Reactions are very rarely caused by the product being applied as it should, but by contact with the skin prior to being set under light. If our product does go onto the skin it should be removed immediately with a damp cloth or wipe. Do not use on damaged nails. Although unfortunate, a reaction does not mean that the product is not safe for the general population and all of our products are government approved as safe and non-toxic. In the extremely unlikely circumstance that a user has a slight reaction, please remove the product immediately and discontinue use. Most reactions to any product are very minor and will clear up by themselves quickly after usage is stopped. All our products are tested and are compliant with worldwide cosmetic standards.